Since the formation of IT infrastructures in the early 1990s, this industry has experienced a magnificent change. In fact, for the last two decades, IT companies have consistently sought better…
Using Artificial Intelligence (AI) and Machine Learning (ML) in the operational model is key for driving efficiency and keeping the business competitive. Amazon Web Service (AWS) is a broadly accepted…
What can be more problematic than your support center going down and customers being frustrated? One of the factors that can cause it is telephony service outages. This can be…