What can be more problematic than your support center going down and customers being frustrated?
One of the factors that can cause it is telephony service outages. This can be really one thing that is out of control.
AWS has come up with a solution to keep your support center up & running while everyone could be struggling, making you the talk of the town.
Yes, really!
In the event of an unplanned outage or disruptions or other requirements in a Region, Amazon Connect Global Resiliency provides customers with geographic telephony redundancy by distributing inbound voice traffic across linked instances with the same reserved capacity limit.
AWS Connect describes how you can distribute the traffic & control it as well, “Telephony distribution provides customers a flexible mechanism to failover or re-distribute telephony traffic in a matter of minutes, in increments of 10%, in the event of a full or partial outage, and during testing scenarios.”
What is AWS Connect?
AWS Connect commonly referred to as Amazon Connect, is a public cloud customer contact center and cloud telephony service. Amazon Connect enables customer service representatives to respond to support phone calls or chat inquiries from customers. Amazon Connect leverages powerful AI & voice bot services to boost self-services & reduce costs.
Amazon Connect is a pay-as-you-go service with no upfront payments, long-term commitments, or minimum monthly fees.
With Amazon Connect you can stay ahead of customer expectations and outpace the competition at a lower cost. Rapidly deliver improvements that retain existing customers and attract new ones.
Reach us
Reach us if you are looking for setting it up & rescue your customers & generate brand loyalty.
Fastcurve is AWS Partner & provides excellent professional services on AWS Connect & AWS Cloud.
Fastcurve AWS cloud services include setup, application development, monitoring & migration services.
